Items that are received damaged can be replaced but customer must communicate with us immediately upon receiving the damaged goods. If the packaging has been damaged, photos should be taken of the damage in the event that an insurance claim has to be filed with Canada Post. We handle these claims on a case-by-case basis.

If your order doesn't arrive, please contact us IMMEDIATELY to discuss next steps. Don't worry, you will get your products, we just have to file an insurance claim. We handle these claims on a case-by-case basis.

If you have received the wrong product or wish to make an exchange, send us an email so we can serve you in the best way. All exchanges are shipped at the customer's expense. Bespoke (custom made) goods are always a final sale. No exceptions.

No cash refunds are given. In the case of an exchange that results in funds being due to the customer, they will be given in the form of a gift card.

If an item breaks within one year of purchase, the customer can ship it to us for repair. Repairs are done quarterly which sometimes results in a slight delay in returning the goods.